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TERMS & CONDITIONS

CUSTOMER CARE

Welcome to our Tayla Made Melts! We are delighted to have you as our valued customer. As part of our commitment to providing excellent service, we have compiled this Customer Care Guide to ensure your experience with our products is enjoyable and hassle-free.

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1. Product Information:

  • Familiarize yourself with our range of scented candles. Each candle has a unique scent profile and burning time. This information is available on our website and product labels.

  • If you have any questions about our products, feel free to reach out to our customer service team. We are here to assist you in selecting the perfect candle for your needs.
     

2. Placing an Order:

  • Orders can be placed through our website, over the phone, or in-person at our retail locations.

  • Ensure that your shipping address and contact information are accurate to avoid any delivery issues.

  • Review your order carefully before confirming to ensure all details are correct.
     

3. Shipping and Delivery:

  • We offer reliable shipping services to destinations across South Africa.

  • You will receive a confirmation email with tracking information once your order has been dispatched.

  • In case of any delays or issues with your delivery, please contact our customer service team for assistance.
     

4. Product Care:

  • Upon receiving your scented candles, inspect them for any damage during transit.

  • Store your candles in a cool, dry place away from direct sunlight to maintain their quality.

  • Trim the wick to approximately 1/4 inch before each use to promote an even burn and prevent soot buildup.

  • Avoid burning candles for more than 4 hours at a time and always place them on a heat-resistant surface.

  • Keep candles away from drafts, children, and pets while lit.
     

5. Customer Support:

  • Our dedicated customer service team is available to assist you with any queries or concerns.

  • Contact us via phone, email, or social media channels during business hours for prompt assistance.

  • We value your feedback and welcome any suggestions for improving our products and services.
     

6. Returns and Exchanges:

  • If you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange a return or exchange.

  • Items must be returned in their original condition and packaging for a full refund or replacement.

  • We strive to resolve any issues with your order efficiently and to your satisfaction.
     

7. Special Offers and Promotions:

  • Stay updated on our latest promotions and discounts by subscribing to our newsletter or following us on social media.

  • Take advantage of special offers to enjoy savings on your favourite scented candles.

8. Community Engagement:

  • Join our community of candle enthusiasts by participating in our social media campaigns and events.

  • Share your experiences and candle styling tips with fellow customers to inspire others.

9. Sustainability Commitment:

  • We are committed to sustainability and eco-friendly practices. Our candles are made from natural ingredients and recyclable materials wherever possible.

  • Help us reduce waste by repurposing or recycling your candle containers after use.
     

Thank you for choosing us. We appreciate your support and look forward to serving you again soon!

Privacy & Safety

PRIVACY & SAFETY

At Tayla Made Melts, we are committed to protecting your privacy and ensuring the safety of our products. We adhere to strict guidelines to safeguard your personal information and maintain the highest standards of product safety. Here's how we prioritize privacy and safety:

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  1. Privacy Protection: We respect your privacy and will never share or sell your personal information to third parties without your consent. Any information collected during the ordering process is used solely for the purpose of fulfilling your order and enhancing your shopping experience.

  2. Secure Transactions: We utilize industry-standard encryption technology to ensure secure online transactions. Your payment information is encrypted and transmitted securely to prevent unauthorized access.

  3. Quality Ingredients: We use only high-quality, non-toxic ingredients in our candle-making process. Our products are free from harmful chemicals and are safe for use in your home.

  4. Safety Precautions: Each candle is carefully crafted with safety in mind. We follow strict safety guidelines during production to minimize fire hazards and ensure optimal burning performance. It is important to always follow the recommended usage instructions provided with each candle to maximize safety.

  5. Compliance: We comply with all relevant laws and regulations governing privacy and product safety in South Africa. Our products undergo rigorous testing to meet industry standards and regulations.

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Your privacy and safety are of utmost importance to us at Tayla Made Melts. If you have any concerns or questions regarding our privacy or safety practices, please don't hesitate to contact us.

WHOLESALE INQUIRIES

We pride ourselves on crafting exquisite scented candles that delight the senses and elevate any space. If you're interested in partnering with us to bring our high-quality candles to your retail establishment or distribution network, we'd love to hear from you.

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Our wholesale program offers competitive pricing, flexible ordering options, and personalized support to ensure a seamless partnership. Whether you're a boutique retailer, a gift shop, or an online store looking to expand your product offerings, our diverse range of scents and candle styles are sure to resonate with your customers.

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To inquire about wholesale opportunities or request a catalog, please fill out the form below or contact our dedicated wholesale team at [email address/phone number]. We look forward to the possibility of working together to spread the warmth and ambiance of our scented candles to even more homes and businesses.

PAYMENT METHODS

  • Credit / Debit Cards

  • YOCO

  • Offline Payments

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